Summary
Date Posted:Friday, April 14 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Location: BRAC Rwanda Microfinance Company PLC (BRMCP)
Location– Country Office
Purpose
The IT Officer will provide fast and useful technical assistance on computer systems and Network. He/She will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Officer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Major Duties and Responsibilities:
• Provide end user support in resolving technical equipment and simple operating systems and office automation problems to provide the required level of support for business operations
• Provide support, configure, maintain network connectivity for end users to ensure the network is fully operational
• Perform basic system security functions including installing antivirus, genuine Microsoft licenses, securing and monitoring access to end users to ensure are properly identified, authenticated and authorized.
• Install, and assist perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications to ensure users are facilitated
• Set up new employees in a timely manner to ensure their equipment, account are functioning properly and also provide access to relevant systems
• Keep record of user support call logs for reporting and performance analysis
• Submit timely reports on major hardware and software issues to ensure such are addressed in a timely manner
• Monitor systems to identify malfunctioning in a timely manner
• Maintain the database of users and the equipment assigned to them to ensure that the equipment is kept updated
• Evaluate new hardware and software on purchase to ensure compliance with the Microfinance’s requirements
• Provide recommendations for the procurement of IT related equipment/software required by the Microfinance
• Provide daily support in reports extraction in the SQL Database

Other responsibilities
• Develop and maintain own knowledge, expertise, and professionalism.
• Keep abreast of current developments in microfinance and IT industry.
• Remain current with organization’s technological requirements and new developments in the industry.
• Meet personal training and development needs through relevant professional and commercial training and networking.
• Capable of performing overnight shifts if required

Safeguarding Responsibilities:
• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programmer’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Knowledge, Skills & Competencies:
• Good knowledge of TCPIP communication protocol
• Wide knowledge of and advanced skills in computer hardware and software programs of diverse functionality. Including but not limited to, communications systems, desktop applications, and network administration programs.
• Exceptional ability to provide technical support and resolve queries.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as JIRA or any other.
• Experience in documenting processes and monitoring performance metrics.
• Advanced knowledge of database maintenance and system security.
• Ability to keep up with technical innovation and trends in IT support
• Exceptional interpersonal and communication skills.
• Able and willing to solve complex analytical challenges, independently analyze information; and make recommendations based on analysis.
• Self-motivated team player with the ability to adapt and work co-operatively and effectively in different situations and teams to carry out assigned tasks.
• Disposition to share knowledge fully and willingly with other employees in the interest of the organization.
• Commitment to the BRAC International mission, core values the ability to incorporate the mission and values in the workplace.
• Must be proficient in written and spoken English.

Educational Qualifications:
• Bachelors’ Degree in Computer Science or IT, Computer Science related field
• Professional certifications such as CompTIA A+, ITIL, CCNA or CCNP is an added advantage.
• Basic knowledge in SQL Database script development

Experience:
• 3-5 years of experience as an IT Officer

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Candidates need to send a signed Cover letter in PDF format indicating the title of position applied for, updated CV mentioning educational and professional qualification, years of experience, and notarized scan copies of academic qualifications. All those documents should be sent through email: recruitment.rwanda@brac.net  , Application deadline is 14th April 2023
Please note that only short-listed candidates will be called for written test and interview.

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