Summary
Date Posted:Friday, April 07 2023, Base Salary: Not Disclosed

JOB DETAILS:

Level:6.II
Job description
• Assist with placement of orders, refunds, or exchanges.
• Create and maintain reports about customer interactions.
• Deal directly with customers either by telephone, electronically or face to face
• Direct customers to online resources
• Greet customers warmly and ascertain problem or reason for calling.
• Handle and resolve customer complaints
• Resolve customer complaints via phone, email, mail, or social media.
• Respond promptly to customer inquiries
• Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information.
• Organize workflow to meet patient timeframes
• Direct requests and unresolved issues to the designated resource
• Manage patient' accounts
• Keep records of interaction interactions and transactions
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports
• Maintain customer databases
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Perform other related duties as required by his/her supervisor

Minimum Qualifications
• Bachelor's Degree in Communication
0 Year of relevant experience
• Bachelor's Degree in Public Relations
0 Year of relevant experience
• Bachelor's Degree in Office Management
0 Year of relevant experience
• Bachelor's Degree in Marketing
0 Year of relevant experience
• Bachelor's Degree in Hospitality Management
0 Year of relevant experience
• Advanced Diploma in Hospitality management
0 Year of relevant experience

Competency and Key Technical Skills
• Integrity
• Strong critical thinking skills and excellent problem solving skills.
• Inclusiveness
• Accountability
• Communication
• Teamwork
• Client/citizen focus
• Professionalism
• Commitment to continuous learning
• Knowledge of customer service practices
• Resource management skills
• Problem solving skills
• Decision making skills
• Time management skills
• Risk management skills
• Results oriented
• Digital literacy skills
• Analytical skills;
• Fluency in speaking and writing Kinyarwanda, English and/or French. Fluency in all 4 national languages (including Swahili) is an added advantage.


Job Experience:No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
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