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Vacancy title:
Citizen Complaint Officer/Team Leader
Jobs at:
City of KigaliDeadline of this Job:
Friday, November 29 2024
Within Rwanda , Kigali, East Africa
Summary
Date Posted: Friday, November 15 2024, Base Salary: Not Disclosed
Learn more about City of Kigali
City of Kigali jobs in Rwanda
JOB DETAILS:
Duties and responsibilities:
- Receive and handle citizens’ complaints and assist them with their respective needs, and orientate them to different services as appropriate;
- Implement procedures for customers to provide feedback or complaints;
- Analyse regularly suggestions and complaints from social media, mail and other channels and disseminate its content to all offices to improve the quality of the service delivered;
- Implement strategies to correct problems that have been identified;
- Implement the City of Kigali guidelines and strategies to improve quality of service delivery;
- Perform any other duties assigned by the supervision.
Work Hours: 8
Experience in Months: 24
Level of Education: Bachelor Degree
Job application procedure
• Interested and qualified? Click here apply
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