Consultancy to Conduct Ongoing Operational Review and Beneficiary Feedback of Access to Finance Rwanda Projects
AFR began its operations in 2010 with the core objective of stimulating the development of the financial sector in Rwanda. AFR’s intention is to remove the systemic barriers that hinder access to financial services by putting low-income people particularly the rural poor and women at the centre of its interventions. AFR supports the development and provision of financial services including savings, credit, insurance, payments, and remittances. AFR is funded by FCDO, Sweden, USAID, the MasterCard Foundation, and KfW.
To ensure long-term sustainability and consistency of its achievements, AFR supports the Government of Rwanda’s development objectives and aligns all her interventions to the national policy frameworks such as the Financial Sector Development Programme (FSDP 2), the Economic Development Poverty Reduction Strategy (EDPRS 2), Vision 2020 and National Strategy for Transformation (NST 1).

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Advert for Consultancy to Conduct Ongoing Operational Review and Beneficiary Feedback of Access to Finance Rwanda Projects.
About Access to Finance Rwanda
Access to Finance Rwanda (AFR) is a Rwandan Not for Profit Organization, established in March 2010 by the Governments of Rwanda and the United Kingdom (UK) with support from the UK Foreign, Commonwealth and Development Office (FCDO). Current existing funders of AFR include, Sweden, The MasterCard Foundation (MCF) and Jersey Overseas Aid (JoA).
AFR’s strategic focus is stimulating the financial sector development by partnering with financial institutions and other stakeholders to increase access to and use of quality financial services. We identify and address constraints that prevent the financial market from reaching Rwanda’s low-income population and support Rwanda’s economic growth and promote innovations and learning that result in sustainable change in the financial sector. Improving access to financial services for the rural poor, women, youth and MSMEs is a particular focus

Objective of the Assignment
The objective of the assignment is to prepare and conduct an operations review and beneficiary feedback to inform AFR, including different stakeholders on the quality and satisfaction levels of services offered by AFR partners and their adherence to ethics and other implementation processes. In support of this objective the firm will be responsible for the following activities.
Annually conduct qualitative and quantitative feedback surveys and collect feedback directly from beneficiaries to assess client satisfaction of the services offered by the partners, including the benefits accruing by accessing and using the financial services for growth, income earning, resilience and improved livelihoods. Feedback will include other unintended outcomes that AFR can learn from and improve implementation. In support of this objective the firm will be responsible for the following activities.
Conduct an operational review of AFR partners implementation to assess their compliance with policies and procedures, including gender and inclusivity as per AFR program management manual and grant agreement/MoU and contract guidelines. Aspects of consumer protection in uptake of services, social inclusion, communication, and feedback procedures will be considered.

Submission Procedure
All interested and qualified firms should submit their proposals (both Technical and Financial) separately, marked with clear subject line: “Consultancy to Conduct Ongoing Operational Review and Beneficiary Feedback of Access to Finance Rwanda Projects.” and submitted by Friday, 7th October 2022 at 5:00pm Central African Time (CAT).
KEY NOTE: Follow this link to the AFR website: https://afr.rw/job/rfp-for-consultancy-to-conduct-ongoing-operational-review-and-beneficiary-feedback-of-access-to-finance-rwanda-projects/ for detailed information on this advertisement.